CRJ302: Effective Professional Communications

CRJ302: Effective Professional Communications

CRJ302: Effective Professional Communications

CRJ302: Effective Professional Communications

Directions: Please answer each of the following questions.  Ensure that your responses are at least 1 to 2 paragraphs in length and contain supportive evidence.  Please use proper APA citation.  For concise guidelines on APA, please visit the Academic Resource Center.

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1.In an oral one-on-one communication with an officer under your supervision, you reprimanded her for her failure to follow orders.  You find out later that you failed to communicate the orders to the officer.  What steps should you take to correct the error?

2.You reprimand a police officer because his handout to a community group contained numerous misspellings.  His comment is that, while there are misspellings in his report, the content of his report is understandable.  How would you respond?

3.How would you, as a police officer, handle a situation involving a citizen who is using profanity and making threatening gestures against you when you stop him for speeding?

4.As a police chief, how would you handle the counseling of a police officer regarding his apparent lack of self-confidence?

5.As police chief, you are required to counsel an officer who has a habit of refusing to accept feedback from others, has a large ego, and continually explains to others how issues should be handled.  Using the Johari window model, analyze this officer.

6.A fellow police officer complains to you that his supervisors don’t understand him and are out to fire him. Using Lasswell’s classic statement “Who says what in which channel to whom with what effects?” How would you analyze this communication from your fellow officer?

7.You have noticed that, during arrest incidents, often there are issues as to what were the exact comments of the suspect. Why?

8.As a police chief, you are aware that most citizens do not provide the department with feedback unless they are upset and thus the feedback is generally negative. How to you get representative feedback from the community?

9.What actions should you take when approaching a person on the street who appears to have a hearing impairment?

10.You are appointed chief of police in a city that has many individuals who speak only Spanish. You discover that only two of 124 officers can speak Spanish. Is there a problem, and if so, how do you work to solve it?

11.A reporter arrives at a crime scene before the police. When the police arrive, the reporter is taking pictures and contaminating the crime scene. As the commander on the scene, what steps should you take?

12.As the police chief, you decide that you must go to the media and discuss the actions of your police department in failing to arrest an individual who killed a minority youth. When choosing the correct media type to give your message, what should you consider?

13.A review of a random sample of police reports submitted by your agency indicates that there are some serious deficiencies in reports developed by your officers. What steps should you take to improve the overall quality of the reports?

14.As a police chief, should you take steps to provide more uniform forms for the various police reports submitted by your officers?

15.While testifying in court, you discover an error in the crime report. When the defense attorney questions you about this aspect of the report, should you admit the error?

16.When you are notified that you are to testify in court about a case you investigated, what actions should you take?

17.During the interviewing of an apparent crime victim, you discover that the interviewee is an offender rather than a victim. What actions should you take?

18.The victim of a domestic abuse refuses to provide you any information regarding how she was injured. What steps should you take?

19.The chief requests your opinion on the feasibility of establishing a death notification team in the department. How would you advise her as to this question?

20.Susan witnessed the murder of her partner about four weeks ago. She did not appear to suffer any major reactions until about a week ago on the deceased partner’s birthday. On that day, she becomes very agitated and disorderly in a local church. Your team is called to respond. How would you handle the situation?

You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.

Use a standard 10 to 12 point (10 to 12 characters per inch) typeface. Smaller or compressed type and papers with small margins or single-spacing are hard to read. It is better to let your essay run over the recommended number of pages than to try to compress it into fewer pages.

Likewise, large type, large margins, large indentations, triple-spacing, increased leading (space between lines), increased kerning (space between letters), and any other such attempts at “padding” to increase the length of a paper are unacceptable, wasteful of trees, and will not fool your professor.

  • The paper must be neatly formatted, double-spaced with a one-inch margin on the top, bottom, and sides of each page. When submitting hard copy, be sure to use white paper and print out using dark ink. If it is hard to read your essay, it will also be hard to follow your argument.


Discussion Questions (DQ)

  • Initial responses to the DQ should address all components of the questions asked, include a minimum of one scholarly source, and be at least 250 words.
  • Successful responses are substantive (i.e., add something new to the discussion, engage others in the discussion, well-developed idea) and include at least one scholarly source.
  • One or two sentence responses, simple statements of agreement or “good post,” and responses that are off-topic will not count as substantive. Substantive responses should be at least 150 words.
  • I encourage you to incorporate the readings from the week (as applicable) into your responses.

Weekly Participation

  • Your initial responses to the mandatory DQ do not count toward participation and are graded separately.
  • In addition to the DQ responses, you must post at least one reply to peers (or me) on three separate days, for a total of three replies.
  • Participation posts do not require a scholarly source/citation (unless you cite someone else’s work).
  • Part of your weekly participation includes viewing the weekly announcement and attesting to watching it in the comments. These announcements are made to ensure you understand everything that is due during the week.

APA Format and Writing Quality

  • Familiarize yourself with APA format and practice using it correctly. It is used for most writing assignments for your degree. Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for APA paper templates, citation examples, tips, etc. Points will be deducted for poor use of APA format or absence of APA format (if required).
  • Cite all sources of information! When in doubt, cite the source. Paraphrasing also requires a citation.
  • I highly recommend using the APA Publication Manual, 6th edition.

Use of Direct Quotes

  • I discourage overutilization of direct quotes in DQs and assignments at the Masters’ level and deduct points accordingly.
  • As Masters’ level students, it is important that you be able to critically analyze and interpret information from journal articles and other resources. Simply restating someone else’s words does not demonstrate an understanding of the content or critical analysis of the content.
  • It is best to paraphrase content and cite your source.


LopesWrite Policy

  • For assignments that need to be submitted to LopesWrite, please be sure you have received your report and Similarity Index (SI) percentage BEFORE you do a “final submit” to me.
  • Once you have received your report, please review it. This report will show you grammatical, punctuation, and spelling errors that can easily be fixed. Take the extra few minutes to review instead of getting counted off for these mistakes.
  • Review your similarities. Did you forget to cite something? Did you not paraphrase well enough? Is your paper made up of someone else’s thoughts more than your own?
  • Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for tips on improving your paper and SI score.

Late Policy

  • The university’s policy on late assignments is 10% penalty PER DAY LATE. This also applies to late DQ replies.
  • Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances.
  • If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect.
  • I do not accept assignments that are two or more weeks late unless we have worked out an extension.
  • As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading.


  • Communication is so very important. There are multiple ways to communicate with me: 
    • Questions to Instructor Forum: This is a great place to ask course content or assignment questions. If you have a question, there is a good chance one of your peers does as well. This is a public forum for the class.
    • Individual Forum: This is a private forum to ask me questions or send me messages. This will be checked at least once every 24 hours.


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